FAQ

Frequently Asked Questions (FAQ)

Welcome to the FloraSkin FAQ page! Below you'll find answers to some of the most common questions our customers ask. If you don't find what you're looking for, feel free to contact us directly.

1. How long does delivery take?

We aim to deliver orders within 2–5 business days depending on your location. Express delivery options are available at checkout.

2. How much is shipping?

• Standard Delivery: R80

• FREE Shipping on orders over R800
  

Shipping fees will be calculated at checkout.

3. Do you deliver across South Africa?

Yes, we deliver nationwide across South Africa using trusted courier partners.

4. How do I track my order?

Once your order is shipped, you will receive an email or SMS with a tracking number and link to track your parcel in real-time.

5. Can I return or exchange an item?

Yes! You may return or exchange eligible items within 7 days of delivery. The item must be unused, in original condition, and in its packaging. See our Refund Policy for full details.

6. What should I do if I receive a damaged product?

Please contact us within 48 hours of receiving the parcel. Email us at info@floraskin.co.za with photos of the damaged item and packaging so we can assist you quickly.

7. Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from verified suppliers and distributors.

8. Do you offer wholesale pricing or bulk discounts?

Yes, we offer wholesale prices for resellers or bulk buyers. Please email info@floraskin.co.za with your business information to get started.

9. Can I change or cancel my order after placing it?

Orders can only be changed or canceled within 2 hours of placing them. Please contact us immediately at info@floraskin.co.za if you need assistance.

10. What payment methods do you accept?

We accept the following secure payment methods:

• Credit/Debit Cards (Visa, Mastercard)
  

• PayFast